InverterCool Protection Program
Protection starts with every eligible residential system.
Every eligible InverterCool residential system includes a 10-Year Limited Parts Warranty and 3 Years of IC Care Remote Monitoring, designed to reduce uncertainty and support long-term system reliability after installation.
For greater peace of mind, homeowners can also extend IC Care service to 10 years total and add an optional 10-Year Labor Protection Plan.
Eligible commercial systems include a 3-Year Limited Parts Warranty and 3 Years of IC Care Service. Additional protection options may be available based on the product program.
To receive the full protection benefits, registration through FDD App by contractors must be completed within 60 days of installation, except where prohibited by applicable law.
More Than A Warranty
Designed to provide lasting protection, intelligent support, and greater peace of mind throughout system ownership.
Long-Term Protection
Protection starts with every eligible residential system.
Every eligible residential system includes a 10-Year Limited Parts Warranty and 3 Years of IC Care Service. Additional protection options are available to extend IC Care service and add a 10-Year Labor Protection Plan.
IC Care Service
Stay connected. Stay protected.
IC Care Service is InverterCool's intelligent system protection service, powered by Fault Detection & Diagnostics (FDD) technology. It continuously monitors system performance, proactively identifies potential issues, and helps deliver faster, more efficient service throughout system ownership. Early issue detection and remote diagnostics help improve service efficiency and reduce unnecessary downtime.
Intelligent Service
Smarter diagnostics. Faster solutions.
When service is needed, remote diagnostics help contractors identify issues before dispatch, improving response time, reducing unnecessary truck rolls, and making every service visit more efficient.
Florida-Based Support
Local support. Professional service. Greater confidence.
Our Florida-based support network includes local inventory, replacement parts, technical support, and dedicated customer service. Together with our network of licensed and trained InverterCool Authorized Contractors, we're committed to delivering faster service and a better ownership experience.
Protection Coverage
Every eligible system includes built-in protection, with optional plans available for even greater peace of mind.
| Protection at a Glance | |
|---|---|
| System Type | Included Protection |
| Residential | 10-Year Limited Parts Warranty + 3 Years IC Care Service |
| Commercial | 3-Year Limited Parts Warranty + 3 Years IC Care Service |
- Residential homeowners may also extend IC Care Service to 10 years and purchase an optional 10-Year Labor Protection Plan.
- Register your eligible system through FDD App within 60 days of installation to receive the full protection benefits.
- Failure to register within the required timeframe may reduce available protection benefits where permitted by applicable law.
- Residential systems not registered within the required timeframe will receive a 5-Year Limited Parts Warranty.
- Registration requirements do not apply in jurisdictions where prohibited by law, including California, Florida, Quebec, and other applicable regions.
Surge Protector Requirement
A properly installed surge protector is a required condition for eligibility under the InverterCool Protection Program. To maintain protection coverage, every inverter system must be installed with an appropriately rated surge protector. Systems installed without a surge protector are not eligible for:
- 5/10-Year Limited Parts Warranty (as applicable)
- Optional 10-Year Labor Protection Plan
- Other applicable protection benefits provided by InverterCool
Enhance Your Protection
Customize your long-term protection with optional plans designed to provide even greater confidence throughout system ownership.
10-Year Labor Protection Plan
Protect yourself from unexpected repair labor costs with our optional 10-Year Labor Protection Plan.
The plan reimburses authorized contractors $90 per labor hour for eligible repairs, helping reduce long-term ownership costs and providing greater peace of mind.
Extended IC Care Service
Extend your included 3 years of IC Care Service to a total of 10 years.
Continue enjoying intelligent remote monitoring, proactive diagnostics, and long-term system visibility.
How to Get Support
Register Your System
Register your eligible system through FDD App by contractors within 60 days to activate your protection benefits.
Contact Your Authorized Contractor
If service is needed, contact your installing contractor or another authorized InverterCool contractor.
Diagnosis & Technical Support
Your contractor works directly with InverterCool's Customer Support Team. If needed, IC Care Service remote diagnostics help identify issues faster and improve service efficiency.
Resolution & Coverage
If the issue is covered under your Protection Program, parts replacement, labor reimbursement (if applicable), and technical support will be provided according to your protection plan.
FAQ
Need Full Warranty Information?
View or download complete warranty terms, conditions, and coverage details.
We believe comfort should be effortless. Comfort isn't created by equipment alone. It's built through thoughtful engineering, trusted professionals, and the confidence that support will always be there when it's needed. At InverterCool, we're building more than HVAC systems—we're building lasting relationships that connect homeowners, contractors, and intelligent technology to create a better ownership experience for years to come. Because true comfort begins with confidence.
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