InverterCool Protection Program
Protection That Fits Your Needs
Every eligible InverterCool residential system comes with a 10-Year Limited Parts Warranty, providing dependable protection and long-term peace of mind.
For enhanced protection, homeowners can choose to add 10-Year IC Care Service with an FDD device and an optional 10-Year Labor Protection Plan.
Eligible commercial systems include a 3-Year Limited Parts Warranty, with additional protection options available under applicable product programs.
Registration Requirement: To receive full warranty benefits, eligible systems must be registered within 60 days of installation, either through the FDD App (for systems equipped with an FDD device) or through online product registration (for systems without an FDD device), except where prohibited by applicable law.
More Than A Warranty
Designed to provide lasting protection, intelligent support, and greater peace of mind throughout system ownership.
Long-Term Protection
Protection starts with every eligible residential system.
Every eligible InverterCool residential system includes a 10-Year Limited Parts Warranty. For added peace of mind, homeowners can choose optional protection plans, including 10-Year IC Care Service and a 10-Year Labor Protection Plan.
IC Care Service
Stay connected. Stay protected.
IC Care Service is InverterCool's intelligent system protection service, powered by Fault Detection & Diagnostics (FDD) technology. It continuously monitors system performance, proactively identifies potential issues, and helps deliver faster, more efficient service throughout system ownership. Early issue detection and remote diagnostics help improve service efficiency and reduce unnecessary downtime.
Intelligent Service
Smarter diagnostics. Faster solutions.
When service is needed, remote diagnostics help contractors identify issues before dispatch, improving response time, reducing unnecessary truck rolls, and making every service visit more efficient.
Florida-Based Support
Local support. Professional service. Greater confidence.
Our Florida-based support network includes local inventory, replacement parts, technical support, and dedicated customer service. Together with our network of licensed and trained InverterCool Authorized Contractors, we're committed to delivering faster service and a better ownership experience.
Protection Coverage
Every eligible InverterCool system includes a Limited Parts Warranty, with optional protection plans available for added peace of mind.
| Protection at a Glance | ||
|---|---|---|
| System Type | Included Protection | Optional Protection |
| Residential | 10-Year Limited Parts Warranty | 10-Year IC Care Service + 10-Year Labor Protection Plan |
| Commercial | 3-Year Limited Parts Warranty | Additional options may be available |
Important Information
1. Parts Warranty Registration
To receive the full 10-Year Limited Parts Warranty, eligible residential systems must be registered within 60 days of installation, except where prohibited by applicable law.
2. IC Care Service Activation
IC Care Service is optional and requires an FDD device. Purchasing or installing an FDD device does not automatically activate IC Care Service. Your installing contractor must complete the registration and activation process through the FDD App to enable 10-Year IC Care Service.
3. Optional 10-Year Labor Protection Plan
Homeowners with FDD-equipped systems can purchase the optional 10-Year Labor Protection Plan online within 60 days of installation, subject to applicable plan terms and conditions.
4. Protection Confirmation
Once each applicable protection plan is successfully registered or activated, an electronic protection card (E-Card) is emailed to the homeowner. Installing contractors can also verify protection status through the FDD App or Console Platform.
5. Registration Requirements
Residential systems not registered within the required timeframe may be limited to a 5-Year Limited Parts Warranty, where permitted by applicable law. Registration requirements do not apply where prohibited by law, including California, Florida, Quebec, and other applicable jurisdictions.
Surge Protector Requirement
A properly installed and appropriately rated surge protector is required for eligibility under the InverterCool Protection Program.
Enhance Your Protection
Add extra protection against eligible repair labor costs with our optional 10-Year Labor Protection Plan.
10-Year Labor Protection Plan
Help reduce unexpected repair labor expenses with our optional 10-Year Labor Protection Plan.
The plan provides reimbursement to authorized contractors at up to $90 per labor hour for eligible repairs, helping reduce your out-of-pocket repair costs.
- Up to 10 years of labor protection
- Up to $90/hour in labor reimbursement for eligible repairs
- Available for eligible FDD-equipped systems
How Service & Protection Work
Register Your System
Register your eligible system to receive applicable warranty benefits. Your contractor can register FDD-equipped systems through the FDD App, while systems without FDD can be registered online.
Contact Your Contractor
If your system needs service, contact your installing contractor or an authorized InverterCool contractor for assistance.
Diagnosis & Technical Support
Your contractor diagnoses the issue and may work with InverterCool Technical Support. For systems with activated IC Care Service, remote diagnostics can provide additional system insights.
Repair & Coverage
Eligible replacement parts are provided under the applicable Parts Warranty. Labor costs and other service charges are handled separately. If you have an active Labor Protection Plan, eligible labor expenses may be reimbursed according to your plan's coverage limits and claim requirements.
FAQ
Need Full Warranty Information?
View or download complete warranty terms, conditions, and coverage details.
We believe comfort should be effortless. Comfort isn't created by equipment alone. It's built through thoughtful engineering, trusted professionals, and the confidence that support will always be there when it's needed. At InverterCool, we're building more than HVAC systems—we're building lasting relationships that connect homeowners, contractors, and intelligent technology to create a better ownership experience for years to come. Because true comfort begins with confidence.
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